The unique challenges and opportunities for UX/UI design, requiring solutions that merge technical precision with a deep understanding of healthcare professionals’ and patients’ needs. This field demands a delicate balance—addressing complex regulations and safeguarding sensitive data while delivering user-friendly tools that enhance care delivery and operational efficiency.
Frederic Lamon, an expert in Healthcare User Experience Design, specializes in creating intuitive, human-centered design solutions that meet the rigorous ethical and regulatory standards of healthcare. With a background in biomedical engineering and a passion for humancentered innovation, Frederic brings a holistic approach to design. His work prioritizes empathy, collaboration, and functionality, ensuring that every tool or system he develops improves the lives of both healthcare providers and patients and elevate their experience.
From applications that engage patients to comprehensive systems for managing medical data, Frederic’s expertise lies in transforming complex medical requirements into seamless, user-friendly interfaces. By embracing collaboration, working iteratively and deeply understanding user needs, he consistently delivers impactful designs that enhance care outcomes and streamline workflows.
Balancing Technology and Humanity in Healthcare
Frederic has always been fascinated by health and the remarkable capacity of the human body to regulate, adapt and grow. He recognizes that there is still much to be discovered in this field. Equally, he has a strong interest in problem-solving, which naturally led him to combine these passions by studying biomedical engineering at ETH Zurich (ETHZ). It was during his studies that he was first introduced to the healthcare world.
Throughout his academic journey, he concentrated on the technical and engineering aspects of innovation. However, it wasn’t until his first role at a start-up that he truly understood the importance of considering the human side of innovation.
He realized that while developing advanced technology is crucial, creating meaningful impact and driving behaviour change—key elements needed in healthcare’s digital transformation—requires a deep understanding of the human behind the problem.
For Frederic, healthcare innovation stands out because it demands a balance between humanity and technology. It is about designing solutions with people, for people, and always prioritizing values such as empathy, trust, kindness, and transparency.
His goal is to enhance processes and tools, reduce the burden on healthcare workers and ensure that patients genuinely feel cared for. This aligns with his belief in the Kaizen philosophy: that small, continuous improvements can lead to transformative results.
Core Values for Creating Meaningful Patient Interactions
Frederic’s mission is to empower healthcare workers by designing digital tools that enhance decision-making, leading to improved patient care, better outcomes, and more meaningful human interactions. Driven by core values such as—empathy to understand people’s perspectives, enthusiasm to craft solutions, iteration and growth to refine outcomes, creativity to challenge norms, intention for purposeful action, collaboration to address complex challenges and inspiration from dedicated healthcare professionals—his work goes beyond technology.
He focuses on creating systems and tools that resonate with users, facilitating innovation that not only addresses problems but also enriches the healthcare experience for professionals and patients.
Inspiring and Getting Inspired by Healthcare Professionals through Co-creation
Frederic is inspired by the passion of healthcare professionals, driving his desire to design tools that support their work and allow them to focus on patient care. He integrates users into the co-creation process to understand their challenges and tap into their expertise. This collaboration promotes innovation, helping healthcare professionals push boundaries and provide exceptional care.
Embracing Diversity for Better Design Solutions
Frederic’s journey has shown him that innovation thrives through collaboration. Early on, he believed that, as a UX designer, he was solely responsible for solving problems by researching user requirements and pain points, mapping workflows, designing human-centered solutions, and testing them with users.
While this approach was well-intentioned, Frederic has since learned that true innovation occurs when diverse perspectives come together. His role has evolved from solution crafter to co-creation facilitator and innovation catalyst.
Transforming Healthcare one step at a time
Frederic recognizes that this collective effort is essential in healthcare, where risks are high, and progress is often incremental. He has also learned to embrace the unique challenges of healthcare innovation, understanding that it requires patience, as rapid disruptions are not always feasible in this high-stakes field.
He believes that a clear vision, shared by all stakeholders, is critical for maintaining momentum and achieving meaningful results.
Using an Holistic Approach to Serve the Entire Healthcare Ecosystem
Frederic compares a hospital stay to a hospitality experience, focusing on personalized, soothing care. While digital tools aren’t always necessary for healthcare professionals, they can ease administrative burdens, allowing more focus on patients. With patient centered design, he aims to create value for the entire healthcare ecosystem, from hospitals to insurers to family doctors.
Personal experiences with loved ones’ illnesses and his brother’s medical career have deepened his understanding of the system’s inefficiencies, driving his passion for creating impactful solutions for healthcare workers and patients.
The Importance of Co-creation and a Shared Vision in Healthcare Projects
Frederic believes that the key to success in healthcare innovation is involving users throughout the design and delivery process. He values human-centered designs, recognizing their importance in healthcare. When collaborating with doctors and developers to understand their challenges, brainstorm solutions and validate assumptions, he finds that the result is often both impactful and practical.
Balancing purpose and functionality also requires alignment between desirability, feasibility and viability. By creating a shared vision and maintaining open communication, he ensures that the tools designed are both meaningful and functional.
The Power of Community and Experimentation in Creative Learning
Frederic embraces creativity, growth and intentionality by exploring his passions and adopting an experimental mindset. He enjoys the process of exploring new domains and improving his craftmanship while focussing on purpose-driven actions.
This mindset shapes his work, encouraging thoughtful, impactful solutions. Engaging with like-minded individuals further inspires him to push boundaries and continuously learn, grow and refine his craft.
Combining User Insights with Data in Healthcare
Frederic envisions the future of healthcare as a balance between AI, data and human connection. He believes technology should empower, not replace, human interactions. As a consultant, he combines user insights with data-driven approaches for a holistic understanding.
He emphasizes using AI for rapid prototyping and iterative feedback to drive safe and effective healthcare innovation.
Addressing Healthcare’s Complex Problems with Digitalization
Frederic’s experience in hospital ecosystems has given him insights into the challenges faced by healthcare professionals and patients. He believes digitalization can play a pivotal role in restoring the human connection in healthcare and enhancing the quality of care. By addressing critical issues—such as the growing administrative burden on healthcare workers, the lack of accessible information for patients navigating complex medical journeys, or the logistical challenges of resource and staff planning in tightly packed schedules—he focuses on healthcare’s complex challenges. With a background in biomedical engineering, design and software development, he bridges technical and human perspectives to create practical, empathetic solutions, developing collaboration among diverse stakeholders to transform the patient and healthcare workforce experience.
Approaching Projects with Fresh Perspectives
Frederic values curiosity, humility and deep listening, always questioning what he knows and observing user workflows to uncover hidden insights. He prioritizes user requirements, acknowledges his own biases and encourages others to take risks to disrupt healthcare. Despite its challenges, he finds designing for healthcare very stimulating and rewarding and is eager to share his journey.
